Wednesday, March 4, 2009


Under the headline of silliness, there was a woman in Florida who called 911, not once but 3 times, claiming a McNugget emergency. I heard this story on Howie Carr yesterday, and I have to agree with what he said – she shouldn’t have called 911 about not getting her money back, but the cashier should have given her money back. Here is where customer service breaks down.

First off, even before the money is collected, the clerk should have notified Ms. Goodman that they were out of the McNuggets. Second, McDonalds policy of all sales are final need to be reworked – the manager should have the discretion of refunding a customer’s money if the customer is unhappy.

Ah, what is the service McIndustry coming to?

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